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Hi fellows, 
I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help. 

 

​@Rounakji the button solution won't work.

Did you try asking it to "end the conversation"?

This is a matter to get the right prompt so it works the way you intent it to.

And also accept that with the AI steps you have some limitations and lose a bit of control of the conversation (which you can keep if you do a direct integration).

Yo tengo el mismo problema

Same problem here, any solutions?

 

This is a prompting issue…

The AI step will continue to work until all objectives have been accomplished. So if you tell the AI step to ‘answer all questions’, it’ll stay there waiting for more questions, forever.

For the AI step to end and go to the next step you need to make it do so.

So, try giving it less goals, or making some of the goals optional.

And instead of asking it to ‘answer all questions’, tell it to ‘end the conversation after it replies to 3 user questions’ or something like that.

If prompting doesn’t solve the issue, you’ll need a custom integration with AI to get more control. The AI step is easy to use and deploy, but it does have some limitations that you have to live with.

Hope this helps!

I found a trick that is currently kinda working. 

In a nutshell: 
- Instruct it to continue to next step after answering a question. 
- Finish the sentence with something like “Is it ok if we move to the next step?”
- When they answer yes to that, the AI Step is forced to go to the next action. 

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