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ManyChat Automation Not Triggering After User Creation via Make

  • December 5, 2024
  • 3 replies
  • 49 views
Joao Goes

Hello everyone,

I’m setting up an automation using Make and ManyChat, following this flow:

  • A user fills out a form on a landing page.
  • The form automatically populates a new row in a Google Sheets spreadsheet.
  • Make has a “Watch New Rows” trigger, which creates a new user in ManyChat using some information from the spreadsheet.
  • From there, we move to ManyChat, where I have an automation triggered by “new user added.” This automation is supposed to send a message (authorized template) directly to the user, starting the conversation.

It seems the Make part is working fine, as the new user is successfully created in ManyChat. However, the automation does not trigger, and we are unable to send the message to the user.

Any idea what might be going wrong?

Screenshot from Make:
 

 

Screenshot from ManyChat:
 

 

Thanks in advance for your help!

Best answer by Fabio Gaulke

Hey, ​@Joao Goes!

 

Instead of triggering the automation at the contact creation, I'd suggest removing the trigger and use the Send a Flow (sendFlow) node directly in your Make automation.

 

This should be easier to maintain and also solve your actual problem. 😉

 

Hope it helps!

🙌

 

PS: se precisar de mais ajuda, podemos conversar 😁

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    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • December 5, 2024

    Hey, ​@Joao Goes!

     

    Instead of triggering the automation at the contact creation, I'd suggest removing the trigger and use the Send a Flow (sendFlow) node directly in your Make automation.

     

    This should be easier to maintain and also solve your actual problem. 😉

     

    Hope it helps!

    🙌

     

    PS: se precisar de mais ajuda, podemos conversar 😁

    @fabio.gaulke
    Joao Goes
    • Joao Goes
    • Up-and-Comer
    • December 10, 2024

    Entendido Fábio, muito obrigado pela sugestão!

    Nesse caso, sabe qual seria o gatilho para iniciar a automação? Não seria mais contato criado, certo?

     

    Abs

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • December 10, 2024
    Joao Goes wrote:

    Entendido Fábio, muito obrigado pela sugestão!

    Nesse caso, sabe qual seria o gatilho para iniciar a automação? Não seria mais contato criado, certo?

     

    Abs

     

    Você pode deixar sem gatilho. Mandando o fluxo via API não há necessidade de definir algum gatilho.
    Ou você pode deixar alguma palavra/código interno para enviar como mensagem caso queira testar a sua automação. 

     

    Se quiser algo para testar temporariamente, pode usar qualquer coisa e depois só desativar o gatilho. 😉

    @fabio.gaulke

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