Skip to main content
Solved

Manychat DM Issue: It's not sending the Full Message

  • June 30, 2024
  • 6 replies
  • 219 views

vinayfinds

 

Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).

 

 

Best answer by Raquel C

Hi everyone! This is a known issue by Meta, you can follow the status here: https://status.manychat.com/

6 replies

affiliate.tammy

I have had the same issue for 3 days now.  I hear a lot of people are having issue but I thought they would have addressed it by now


Ariful
  • Up-and-Comer
  • June 30, 2024

Hello 


ohjusun
  • Up-and-Comer
  • June 30, 2024

저도 그래요


Sara_Promosfera

Same, I have the same issue. I tried a workaround by splitting the message into two parts:

  • first part with the text → simple message
  • second part with the button → message (with a simple emoji) and buttons 

Hope it helps 😊

 


lauramarlene
  • Up-and-Comer
  • July 1, 2024

I’ve been having the same issue for 3 days as well!  Hopefully it gets fixed soon.

 

VS 

 


Raquel C
Manychat Team Member
Forum|alt.badge.img+3
  • Manychat Community Manager
  • Answer
  • July 1, 2024

Hi everyone! This is a known issue by Meta, you can follow the status here: https://status.manychat.com/