ManyChat links not working

I’ve also been seeing this same issue with manychat DMs I send to accounts and manychat DMs I receive from other accounts. Whenever I try to view a link in the message it doesn’t work. I just get:

“there was a problem loading the website”

Exact same issue over here. My prospects can't open my links. It's so frustrating and I'm losing business!

Aside from posting the issue here, how would you get support from ManyChats?  I just set up the trial but would like to know more about overall experiences and in this instance, are you getting resolution?

I'm testing a new automation tool because I've had too many issues with this one :(

I am having the same issue today, 2/15/25, started around 12 pm EST. I submitted a ticket at that time as critical priority and 6 hours later still no response. NONE of my buttons are working. I have almost 100 automations to go through and replace manual links as a workaround. I am NOT happy there is no answer and no response from them - let alone no one working on it for this long. It’s clearly a server issue on their end. 

Same issue here! Anyone have a fix yet?

Going on 48 hours broken over here and I’m getting the complete runaround with the help ticket they finally answered 24 hours after I submitted it. I’m getting no answers. I’m told they’re testing it on their android and it works “flawlessly” well I don’t see that on my end, and what about iphones? 

I’m being told to disable the link shortener in settings however that makes it so Manychat can’t track Click Through Data, which I pay monthly to have access to (hello, that’s why we use ManyChat).

This is totally ridiculous. Has anyone submitted a ticket and gotten a helpful response from their help? I’m about to request a different rep because this one is not taking me seriously and every answer I get is a complete gaslight.

Hello everyone! 
​@PassiveIncomeExplorer, ​@psamal, ​@Jf1122, ​@taraheptinstall, ​@Flyingdutchmanfurniture, ​@melissamonte 

The Manychat support team is aware of your situation and is working to resolve it.

Please submit a support ticket with detailed information: 

English: https://help.manychat.com/hc/en-us/p/get_support_page
Spanish: https://help.manychat.com/hc/es/p/get_support_page
Portuguese: https://help.manychat.com/hc/pt-br/p/get_support_page

To help them investigate, please make sure to include the following information:

• Network details (Provider’s name, Wi-Fi or mobile network)
• Device information (Operating system and version)

I’ll be keeping a close eye on this. 🙂

​@Flyingdutchmanfurniture I don’t have access to your ticket, but I’ll be in touch when the Manychat support team has updates on this situation.

Has this issue been resolved for anyone else? I’ve noticed if the links are clicked using cellular data (and not connected to WiFi), they work. But otherwise, they’re still not working for me. Just wanted to see if anyone else is still having problems!

Hi! Some of the podcast links are not working in one of our automation. It is working for some people and not for others. What might be the problem?

Hello - also keep getting this issue.

Lots of my customers using the automation will say:

‘The link doesn’t work?’ when they try and click on the button. Here are 6 recent examples:


Hi, Unfortunately none of links I got sent worked’

Opted-In for WhatsApp

 

‘No working’
Opted-In for WhatsApp

 

‘The link isn't doing anything’
Opted-In for WhatsApp

 

‘The link does not work’
Opted-In for WhatsApp
 

‘The link doesn’t work. When I press find academy. It doesn’t work’
Opted-In for WhatsApp
 

‘Hello this link does not work’

Opted-In for WhatsApp



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On all of these I have even removed the link tracking feature as I read in another post 3-4 weeks ago that this was the advice. That it sometimes conflicted with the websites it sent it to.

Starting to think that this tool is really not suitable for our needs.

Can you advise if you can fix soon?

Any updates on this? 

Manychat is still working on this. Thank you for your patience! 😊

Huh, count another one who noticed it before on someone else's automations, and now I’m, seeing it in mine. Time to give the other guys a try. 

any updates?

Hi!
Thank everyone for your patience, and sorry that it took us a bit longer than expected.

We want to share an update regarding the issue. After consulting with Meta’s Support Team, we confirmed that this is not an API-related problem and that the issue is not only affecting the Manychat app but may be specific to the Instagram app itself.

Meta has recommended reporting the issue directly through the Instagram app. You can report the problem via the IG app or check out this link to learn more about reporting to the IG app Support Team: Instagram Help Center

We have already submitted multiple reports from our IG accounts, but to help speed up the resolution, we ask you to also submit a report. The more reports the Instagram Team receives, the higher the chances of them addressing the issue promptly.

We appreciate your cooperation and understanding.

Hi, anynews about this problem?

here it still not working well

Hey, ​@Juarez Trancoso 

You have to submit a report on Instagram. This is not an API bug or similar, but it’s an Instagram bug. Follow this link to know how to submit a report on Instagram: https://help.instagram.com/381579045265733

Have you moved to a different one - any luck?