ManyChat Not Updating User Fields via External HTTP Requests
Hello Community,
I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:
Issue: ManyChat is not saving the response value in the user field.
Setup:
Trigger: Keyword "tester"
HTTP Request: Sends to a PHP script and receives a JSON response
JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"}
JSONPath: $.responseMessage
User Field: Chatgpt output
Despite this setup working previously, it now returns an error: Response is null.
Steps I've taken:
Verified the server and response format.
Tested with simplified static responses.
Confirmed correct JSONPath usage.
Has anyone else encountered this issue or have any suggestions for troubleshooting?
Thank you!
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It’s possible that it’s timing out…
Is the External Request taking more than 10 seconds to reply?
Check Settings > Logs to see if it’s timing out.
I was running into the same issue when trying to map a value to “assistant response”. Putting a condition block that loops back around if “assistant response” doesn’t have a value seemed to work for me. It also seems like Manychat has a hard time mapping values to fields that already have a value so clearing a field’s value before trying to map to it seems to work better.
Hi Juan,
I facing the exact same issue. Custom user field not updated via External HTTP Requests. Error is same:Response is null.
Can please help me how you resolve it
Hello Community,
I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:
Issue: ManyChat is not saving the response value in the user field.
Setup:
Trigger: Keyword "tester"
HTTP Request: Sends to a PHP script and receives a JSON response
JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"}
JSONPath: $.responseMessage
User Field: Chatgpt output
Despite this setup working previously, it now returns an error: Response is null.
Steps I've taken:
Verified the server and response format.
Tested with simplified static responses.
Confirmed correct JSONPath usage.
Has anyone else encountered this issue or have any suggestions for troubleshooting?
Thank you!
Hello. Same here... :( UDF value is not being updated from external requests. Not an api timeout issue. Conditional block that loops external request did not work for me, UDF stills not updating. How do you clear or initialize or reset a UDF in workflow since it is not allowed to left empty when setting a value? I have been dealing with this for months. I am cant finish my project cause this. Seems like a bug. Any ideas to get it to wrok?? Is the manychat development team aware of this? Please help!!
Hey @Rolando I use External Requests extensively and never had issues…
What exactly are you doing? Can you record a loom with a step by step of your setup and issue?
If you’d like, I can also jump on a troubleshooting call and I’m sure we can sort that out!
These are paid calls, but I’m confident we can sort this out and get your project finally moving forward!
