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ManyChat tags not transferring to MailChimp

  • April 6, 2024
  • 6 replies
  • 371 views
Brimfield Awakening

Hello,

I have been testing and testing and TESTING my first flow that collects emails through Instagram DM’s. In the flow I set up a tag in the action when they give me their email. The tag assigns them to the insta campaign I used to get them to join me in the DM’s. Anyway, the emails are transferring over into MailChimp just fine, however, the tag does not come with them.

Can you suggest any ideas how to fix this? I need these ManyChat emails addresses to be properly tagged in the future so I can send them the correct automated email over in MailChimp.

 

Thanks for your help!!

Best answer by Brimfield Awakening

Here is what I heard when I opened an official ticket with ManyChat:

“

The integration allows you to add contacts to a specific MailChimp list that you choose in MailChimp action in the Manychat automation flow.

That is, you can segment your contacts by adding them to different MailChimp lists.

 

Unfortunately, as for now, sending tags is not available in the integration.

Hopefully, we will develop it in the future, but right now, there isn't any way to do that.”

Wish they could have had this information available b4 I spent 12 hours testing why it wasn’t working (!)

    milajki

    6 replies

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • April 6, 2024

    I haven’t used the integration in a while, but as far as I know it won’t sync tags.

    I’ve solved situations like this in one of 2 ways:

    • Adding emails to specific lists - and then triggering automations on the lists in the email software. For example, if they’re added to the ‘Manychat’ list, the automation triggers that they get added to the main list and tagged with ‘Manychat’
    • Use Zapier/Make to connect Manychat + Email software to be able to do more actions - like adding tags.

    Hope this helps

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Brimfield Awakening
    Brimfield Awakening

    Thanks for your reply. I was hoping to have to pay for yet another service, but I think it’s looking inevitable. I appreciate your ideas!

    Gustavo Boregio
    Brimfield Awakening

    Here is what I heard when I opened an official ticket with ManyChat:

    “

    The integration allows you to add contacts to a specific MailChimp list that you choose in MailChimp action in the Manychat automation flow.

    That is, you can segment your contacts by adding them to different MailChimp lists.

     

    Unfortunately, as for now, sending tags is not available in the integration.

    Hopefully, we will develop it in the future, but right now, there isn't any way to do that.”

    Wish they could have had this information available b4 I spent 12 hours testing why it wasn’t working (!)

    Gustavo Boregio
    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • April 9, 2024

    @Brimfield Awakening not sure what your volume is, but Make.com offers 1000 free operations per month. In most cases, this is more than enough to get started without having to pay for another service. If you need more operations, the next tier is like $10/ month for 10k operations.

    If you need help setting this up lmk, it’s one of the services I offer to clients ;)

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Brimfield Awakening
    Brimfield Awakening

    Thanks, Gustavo! I looked into it and am playing around with it. I am also leaning towards the app ManyChat Plus because I like the idea of just the flat rate for the year and it solving the main tag problem that I have. It also seems a lot easier to use. Thanks again!

    Gustavo Boregio
    Narcis
    • Narcis
    • Up-and-Comer
    • September 19, 2025

    Hi there,

    We found the following solution (compromise):

    1. Created a new audience in Mailchimp called Manychat Leads
    2. Started a Mailchimp automation (sort of Welcome) where all new collected leads from Manychat are tagged with the trigger name (Spots in our case) and automatically receiving an email with the Spots Freebie
    3. We cannot run multiple Manychat leads campaigns simultaneously!!
    4. After the post/reel/carousel used for collecting triggered comments/leads gets old (not receiving anymore comments) we post a final comment there that whoever wants the Freebie should write us a DM
    5. In this moment we stop that particular Manychat automation (Spots)
    6. We manually move in Mailchimp to the Main Audience (in a group called Manychat with the tag of the trigger: Spots) and we delete them manually from the Manychat Leads audience
    7. This last step is useful in order to allow all followers to register and receive the freebie of another future campaign. Otherwise the ones who got Freebie #1 would have been already Subscribers in Mailchimp, so they could not been introduced into the Welcome automation (point 2 above) for a new Freebie.
    8. Next time when we offer a new Freebie (#2), we duplicate the Manychat automation and set a new trigger PLUS we adjust the tag of the Mailchimp Welcome automation.

    I hope this way of working helps somebody. For us it works.

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