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Mark conversation as open VS assign conversation.

  • September 11, 2024
  • 2 replies
  • 188 views
Nico999

Hello,

I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.

If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.

However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.

Is this information correct?

Thanks for your reply.

Best answer by Gustavo Boregio

Mark Conversation as Open will show the conversation on the Live Chat, and possibly stop automations for 30 minutes.

Assign Conversation will add a Live Chat agent to a person (whoever you chose on the automation), but will not stop automations.

If I'm not mistaken that's how it works. Hope this helps!

    2 replies

    Nico999
    • Nico999
    • Author
    • Chat Surfer
    • September 14, 2024

    Hello, 

    is any someone who have the reply pls ..🙄

     

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • Answer
    • September 16, 2024

    Mark Conversation as Open will show the conversation on the Live Chat, and possibly stop automations for 30 minutes.

    Assign Conversation will add a Live Chat agent to a person (whoever you chose on the automation), but will not stop automations.

    If I'm not mistaken that's how it works. Hope this helps!

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