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Hi there, 

New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! 

Thanks in advance.

I have the same problem. Some help would be awesome

 

Also having this problem! Any help from manychat would be greatly appreciated! 

 

anyone solved?

Hi, can I ask? if I use comment reply, does this mean that the response goes into the comments? or into their DM’s? And is this the only option when someone uses a keyword, to get something sent to their DMs?

 I had the same problem. This should help.

OMG why hide it like that? Lol. Thanks!

I have tried many ways, but still ‘ve been getting same error that “”Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment. How to solve this problem exactly? Is anyone from Many chat here?

 

Thanks

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