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Messages are cut off

  • Feb 12, 2024 4:25 PM UTC
  • 17 comments
  • 1754 views
Berdine

Hey guys,

My messages are cut of. In some automations everyting is going great. And in some automations all the messages are cut of in the Instagram DM's. 

Today I made an automation wich it works for a part; the buttons are there, the start of the massage also, but the end of the message not.
 

In Manychat Live Chat, it looks like as if the whole message is sent.

But in the Instagram app, in the DM's, a piece of text is not present.

I also asked the reciever if the got the whole message, and they didnt.

Can someone help and tell me how to fix it?

I dont use the Pro version yet.

Have a nice day,

Berdine

Best answer by Gustavo Boregio

Are the texts too long and with a button or URL on then?

If so, you may need to shorten the text. IG shortens the text when there’s a button or link on the message.

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      17 replies

      Gustavo Boregio
      Forum|alt.badge.img+7
      • Gustavo Boregio
      • Community Moderator & Expert
      • Answer
      • Feb 12, 2024 7:47 PM UTC

      Are the texts too long and with a button or URL on then?

      If so, you may need to shorten the text. IG shortens the text when there’s a button or link on the message.

      🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
      Giuliana
      • Giuliana
      • Up-and-comer
      • Jun 27, 2024 10:59 PM UTC

      Hi! Did you get any help with this? I have the same problem

        aimee
        • aimee
        • Smooth talker
        • Jun 28, 2024 12:35 AM UTC

        Having the same issue! It just started today. I have to pro version but this is happening too.

          Rudy
          • Rudy
          • Up-and-comer
          • Jun 28, 2024 2:20 AM UTC

          Having the same problem

            NURBA
            • NURBA
            • Up-and-comer
            • Jun 28, 2024 2:20 AM UTC

            Hey guys! 👋

            I’m having some trouble with messages getting cut off in my automations.

            Some of them are working perfectly, but others are getting cut off in Instagram DMs. 😠 It started happening a few hours ago, and I’m hoping you can help me fix it. 🙏

            Any ideas what might be going on?

            Thanks!

            teino
            • teino
            • Up-and-comer
            • Jun 28, 2024 7:37 AM UTC

            I’ve the same problem… the length is trimmed and since yesterday were working fine

              teino
              • teino
              • Up-and-comer
              • Jun 28, 2024 7:43 AM UTC

              I’ve found out that my issue is the button… I tried to remove it and it works fine and replace it with the quick response

                • Yulia
                • Up-and-comer
                • Jun 28, 2024 10:14 AM UTC

                Hi, guys!

                I have the same problem today 😞everything worked well yesterday. 

                How can I resolve this problem? Thanks in advance!

                teino
                • teino
                • Up-and-comer
                • Jun 28, 2024 10:16 AM UTC

                create the separate blocks messages one with the text the second with the buttons and it would work

                  belendegregorio

                  I have the same issue, I subitted a ticket on the support page, it seems that there´s something wrong on meta´s side. Support said that they´ll try to fix it ASAP.

                    ENTSA
                    • ENTSA
                    • Up-and-comer
                    • Jun 29, 2024 2:44 PM UTC

                    Looks like tons of people are having this problem. @ManyChat - help us!!

                      oriannacgc
                      • oriannacgc
                      • Up-and-comer
                      • Jun 29, 2024 5:38 PM UTC

                      I just solved it while meta updates their bug. 
                      I created another message (shorter) that says something like “Link below” and then the button, so when people reply, they will receive 2 messages. one with the long text and one with a short txt and the link, it solves it for now, if someone wants to do it might be helpful!

                        mikayla
                        • mikayla
                        • Up-and-comer
                        • Jul 3, 2024 1:31 PM UTC

                        Also having this issue. Have Manychat/Meta provided any update on a timeline for when this is going to be resolved?

                          Suz
                          • Suz
                          • Up-and-comer
                          • Jul 3, 2024 4:34 PM UTC

                          PLEASE FIX THIS MANYCHAT. This is messing with peoples work!!! 

                            Vanessa Eden
                            • Vanessa Eden
                            • Up-and-comer
                            • Jul 3, 2024 10:37 PM UTC

                            How can I send two messages? One only text and one with the button? Thank you!

                            roslynkent
                            • roslynkent
                            • Up-and-comer
                            • Jul 5, 2024 9:51 PM UTC

                            Having the same issue. And you can’t use the above solution of sending two messages separately (one with button) when sending a comment reply, only when they DM you the keyword can you do that. Anyone have an update on when this will be fixed?

                            woowcanada
                            • woowcanada
                            • Up-and-comer
                            • Jul 10, 2024 3:39 AM UTC

                            Same happening with us, I saw the response from the ManyChat team in another thread, but unfortunately they don’t tell about the timeframe :

                             

                             

                             

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