META Invalid Conversions API Credentials

I am unable to configure the Meta Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

I’m having this exact problem. Did you fix it? 

Same here!

same here, really annyoing. can you please fix it?

Same here now! Anyone solved this? Or do you know any other way I can connect the Facebook Pixel to Manychat automations?

Any Manychat support here to speak on this? 

same here, are there any news about the meta conversion API? 

Any news?

HELP:  Invalid Conversions API credentials (Facebook Ads)

I have followed the guide here https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration

-Linked the Page I am using for the bot, to the ad account I am running with.

-Generated the cAPI API token.

And I still get “Invalid Conversions API credentials”

How to fix? Please advise

Same problem. This is just working with Instagram

No, this doesnt help. You’re just repeating the same thing. I know that the accounts match but it’s still not working. what now?

Same here, anyone find the solution ? 

It looks like a issue on their side. Connecting the IG page through CAPI works, but Messenger doesnt. They have to fix this asap tho...

I'm experiencing the same issue. Connecting the Instagram page through CAPI works, but Messenger doesn't. How can we finally resolve this?

​@Raquel C 

by account2 do you mean FB account? assuming account1 is IG.

So if I get this right. you mean use the same API token as the IG account. and NOT the FB generated API key? 

So I have disconnect both IG and Msngr, reconnected Msngr first, with success, but now IG is having the issue of not connecting

Has anyone successfully resolved this issue? Is there someone from ManyChat who can provide guidance?

Same issue here. I am logged with the same account on MC and FB but still got the error. Does the datasource need to be created with the same user ? 

The recommendation infers that we all have Business Portfolios with multiple Instagram pages and accounts. I'm sure that's not the case for 90% of users reporting the same error.

To be clear, my commercial portfolio only has one facebook page and one Instagram account. Still, I get the invalid credentials message when I want to make the connection.

As the channel I want to connect is WhatsApp, the recommendation I received from support was to activate the automatic connection. By doing this, it created a new dataset different from the one I had previously created, something that I did not like at all.

I followed the documentation to the letter, and to be honest, going through it again and looking at other platforms' documentation regarding this. I must say that ManyChat's documentation feels incomplete.

And what to say about the integration as such, where it is not possible to designate a dynamic amount for the purchase event. Making it unfeasible to measure sales at all.

We urgently need the team to review and polish both the integration and the documentation. Lack of interest in this area only undermines the growth of the customers and the platform itself.

The Conversions API is increasingly relevant for measuring events, especially in the field of conversations, something ManyChat intends to leverage.

Hello ​@Raquel C 

I’m having the same issue. When I manually fill out in my dataset ID & META Conversions API, I receive an error message, and when I use the connect to FB option, it loads the incorrect dataset. Our META business portfolio is only connected to our one facebook page and one IG account, however we have two datasets, which are for different areas of the same business (using same social pages). Even if I wanted to delete one of the datasets so that I could test if it worked under your recommendations — you can not delete META datasets. So does that mean we can never use our manychat posts as ads? 

There needs to be an option where you can have a drop down to select the correct dataset or create and override for your error, when  its manually inputted. 

I also noticed someone wondered about if the accounts and datasets needed to be created by one user. Ours were not created by the same user, but we both have full business access and ownership of everything in out META business account. —So that shouldn't matter. Hopefully that isn't the issue, because, I think it would be quite common for the original owners of the account, not to be the ones creating the datasets — as they may have marketing and ads managers, 

Hi, guys!!

I followed these steps, and worked pretty good !

https://help.manychat.com/hc/pt-br/articles/14580897414300-Integra%C3%A7%C3%A3o-%C3%A0-API-de-Convers%C3%B5es-CAPI

This sums up many chat support, they remove live chat, then send you here where they dont answer anyone