Hi everyone,

I’m having some trouble connecting my ManyChat account to my Facebook Ad Account and Conversion API, and I’m not sure what I’m doing wrong.

Here’s the situation:

1. Account X is the Admin and Owner of:

   • The Facebook Page connected to ManyChat.
   • The Ad Account I’m trying to connect.
   • The Business Manager where the Conversion API token was generated.
      

2. My ManyChat account is linked to the same Facebook Page that’s managed by Account X.

I’ve tried connecting:

• Through Facebook, and
• Using the dataset and token option with the Conversion API.

No matter which method I use, the connection just doesn’t work, and I can’t figure out why. I get the “Invalid Conversions API credentials”

What I’ve Checked So Far:

• Account X has full Admin access to everything (Page, Ad Account, and Business Manager).
• The Conversion API token was generated in the same Business Manager as the Page and Ad Account.
• The Page and Ad Account are properly connected in Meta Business Suite.

What I Need Help With:

1. Why isn’t the connection working if everything is owned and managed by Account X?
2. Are there any extra steps I should take or common issues I might have missed when setting this up?
   
   
   I want to track when a user clicks on a button in a flow in messenger from a ad in the messenger 
   
   Thanks.