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Question

Multiple IG Messages Sent

  • August 21, 2024
  • 2 replies
  • 30 views

findingfloridians

I have an automation from an IG keyword trigger from a comment. And I am getting people who are receiving the second message after clicking the trigger sometimes 5 times. I am not sure how to turn this off. I think it is because they are click it multple times, but can it be changed to once they click it once they get it or is there another way to format this so that it does happen?

The workflow for the funnel. 
Getting it multiple times, this person got it three times. 

 

2 replies

DHKjqsd1
  • Up-and-Comer
  • 1 reply
  • August 30, 2024

Hey,

I am trying to filter with a tag. I add a tag the first time and I added a condition where I test if the tag is there, if it is.


Fabio Gaulke
Forum|alt.badge.img+3
  • Manychat Community Moderator
  • 1385 replies
  • September 1, 2024

As @DHKjqsd1 said, you can set a tag to that button an define a condition to check if the contact has the tag and only continue if not.

 

AND… if you what the possibility to use the same option more than once but not before the AI responds, make the condition with the tag and after the AI node, set another node removing that tag. 😉

 

One more tip… the AI node requires some time to respond. It would be nice to set a message before that note informing the user something like “Just one second… I'm setting it up...”. This makes the user know that something is happening and preventing multiple clicks.