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Hello,

I need some urgent help.

I’ve been using Manychat for months with pretty much no issues.

I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.

I’ve been receiving an influx of comments over the past weeks

Out of nowhere about 24 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.

I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.

Can someone please help me? This is really hurting my business.

Thank you for your support very much.

 

If you've gone through the troubleshooting steps, then you need to contact support at help.manychat.com so they can check.

In these cases I usually start refreshing permissions, then testing with a very simple automation to make sure the connection is working (a specific keyword with a 'it works' message), and if that works I go on to more complex testing.

In your case, I'd also try creating a new comment trigger and disabling the old one, to see if I have success with it.

If you've gone through the troubleshooting steps, then you need to contact support at help.manychat.com so they can check.

In these cases I usually start refreshing permissions, then testing with a very simple automation to make sure the connection is working (a specific keyword with a 'it works' message), and if that works I go on to more complex testing.

In your case, I'd also try creating a new comment trigger and disabling the old one, to see if I have success with it.

yeah, thank you for your helpful advice. Let me try. All the best to you!

I’m experiencing this too - were you able to figure out what was wrong?

I have been using manychat with IG and have had no issues and within the last 24 hours I have one person (that I know of) that comments the trigger word and does not received my automation?

We have tried different reels and no DMs generate for that 1 person so I am trying to find out if there is a “black list” I accidentally put her on? If there is I need to know how to remove her and make sure no one else is there.

If not please let me know troubleshooting! Thank you!

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