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My custom fields are not reflecting in my create contact form


Marcos M

Hello!

My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

Best answer by Gustavo Boregio

@Marcos M when you create a contact you can only add First/Last Names, Email, Phone, WhatsApp and gender.

Once you create the contact, you can click on the contact on the 'Contacts' tab and update the Custom Fields you need to update.

 

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Gustavo Boregio
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  • Manychat Community Moderator
  • September 13, 2024

@Marcos M when you create a contact you can only add First/Last Names, Email, Phone, WhatsApp and gender.

Once you create the contact, you can click on the contact on the 'Contacts' tab and update the Custom Fields you need to update.

 


Marcos M
  • Up-and-Comer
  • September 13, 2024

Thank you @Gustavo Boregio 

Actually Iโ€™m setting up an automation using Pabbly. 

And would like to find the way to update 7 custom fields in one stepโ€ฆ As I see now, I can do it in 7 stepsโ€ฆ

Any help?


Gustavo Boregio
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  • Manychat Community Moderator
  • September 13, 2024

https://api.manychat.com/swagger#/

Check the setCustomFields endpoint ;)

You can do up to 20 fields at a time.


Marcos M
  • Up-and-Comer
  • September 14, 2024

 

Hello again, @Gustavo Boregio 
I'm using this API "

https://api.manychat.com/fb/subscriber/findBySystemField

" to check if user is already available or not but each and every time it's giving me success response with null data so can you please check from your side?

Thanks.


Fabio Gaulke
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  • Manychat Community Moderator
  • September 14, 2024
Marcos M wrote:

 

Hello again, @Gustavo Boregio 
I'm using this API "

https://api.manychat.com/fb/subscriber/findBySystemField

" to check if user is already available or not but each and every time it's giving me success response with null data so can you please check from your side?

Thanks.

 

Hi, @Marcos M!

You must use the complete phone number (with country codes).


Marcos M
  • Up-and-Comer
  • September 15, 2024

@fgaulke If the country code not included in phone it should give us error but it's giving us success response.

Even if the phone number  is not there in our many chat it's still giving us success response which is not correct

 

Could you please check it?


Gustavo Boregio
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  • Manychat Community Moderator
  • September 15, 2024

Hey @Marcos M 

@fgaulke and I are not Manychat employees and we don't have backend access. We can only help you and tell you how we've learned it works, but we cannot check or make changes.

If you need further assistance or would like to suggest changes, you can contact the support team at https://help.manychat.com

 


Marcos M
  • Up-and-Comer
  • September 16, 2024

Thank you @Gustavo Boregio 

 

I have one more question for youโ€ฆ

I have an automation that asks for email. The issue Iโ€™m facing, is that more than one person replied with the same email address.. 

I would like to delete the email from a contact, to leave it blank.

How could I do it?


Gustavo Boregio
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  • Manychat Community Moderator
  • September 16, 2024

Hey @Marcos M you can change that on the Contacts tab, by clicking on the person that you need to change.


Marcos M
  • Up-and-Comer
  • September 16, 2024

Could you please help me?

Iโ€™ve tried to delete it there but It doesnโ€™t allow me to deleteโ€ฆ just to edit it


Gustavo Boregio
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  • Manychat Community Moderator
  • September 16, 2024

@Marcos M it won't let you delete it, just modify it.

I suggest you modify it to a dummy value and unsubscribe the person from email. You can also delete the contact if you no longer need it.


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