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Question

My trigger response looks different on Instagram on my desktop vs mobile

  • April 1, 2024
  • 1 reply
  • 126 views

Nic Hahn

I was so happy with ManyChat until I opened Instagram on my computer. Now I need some help. I have a simple trigger setup seen here.

When I look at one of the chats that this link has been sent to on my phone I see this… 

I have been seeing some people reply with ‘updates’, and I couldn’t understand why. I opened Instagram on my computer. The same chat above looks like this from my computer. 

When clicking on updates, it appears to go nowhere… What am I doing wrong? Please help

1 reply

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • April 1, 2024

IG on Desktop has a bunch of bugs unfortunately.

This is not Manychat’s fault, it’s Meta’s.

Not much we can do about…

The good news is that almost no one uses IG on Desktop...