Hello ​@Homesite ,

I believe the solution is to create a new contact. If you’d like to do this manually, go to the Contacts menu and click Create New Contact.

Once the new contact is created, you can merge the two entries:

1. Open the contact you created first (for example, the Messenger entry).

2. Click the options button and select Merge Contact.

3. On the next screen, find the contact you just created (the one containing only the WhatsApp information) and confirm the merge.

Please note that the merge feature is available only on the PRO plan.

Hello,  I need this to be automated. 

Contact creation can be automated using the createSubscriber endpoint (see the endpoint details and API specifications here):
https://api.manychat.com/swagger

However, merging two contacts via the API is not yet supported; it must be done manually. If you only create the new contact, you will have two separate contacts in ManyChat.

Is there a way to have  totally separate contacts for WhatsApp and Messenger and be able the use Albato to send the contacts over fir the WhatsApp contacts?

In ManyChat, there's no issue with keeping two separate contact records. However, keep in mind that the subscription pricing is based on the number of contacts. So, maintaining two records for the same person can cause you to reach higher pricing tiers more quickly.

Are you planning to add the Messenger contacts to a broadcast list? If not, it might make sense to simply delete the Messenger contact and keep only the new one that contains the WhatsApp number.

As for your question about sending messages only to the new WhatsApp contact, that’s perfectly possible. You’ll just need to include the contact creation step, retrieve the new contact ID, and then send the flow that contains the template message.