Good afternoon from Buenos Aires, community!
I’ve been improving our AI CHAT BOT to the point that it’s working REALLY well. But i Have one problem.
I can’t find an effective way to label the chats of people who NEED a human attention to resolve a problem or question.
This is the most common sense solution i’ve found to implement, but it don’t seem to work well.
In synthesis what I would need to do is: When people chatting with AI say the world “TALK TO / HUMAN / PERSONA”, [or it would be even better if AI recognized the situation] send that chat to a label to be more easibly found by our representatives.
Hope someone can help me and thank you very much in advance!
