Skip to main content
Question

Newsletter

  • October 18, 2024
  • 3 replies
  • 26 views

Helga_SV

Could you please help me? I have only one message in my newsletter (consisting of a photo and text), but it arrives in parts and with a delay: first the photo, then the text after some time (a delay of 2-3-5-10 minutes).

3 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • October 18, 2024

@Helga_SV what channel are you using? Telegram?

And how many people on your list?

There are throttling rules that cap how many messages you can send on the API. You may just be sending too many messages to too many people and you’re being throttled.


Helga_SV
  • Author
  • Up-and-Comer
  • October 18, 2024

Telegram
2800 people


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • October 21, 2024

Got it.

Yeah your messages are being throttled. You can either slow down (space out the message delivery to subscribers), or send only 1 message to make sure they get it all correctly.