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Question

NEXT STEP AFTER A SMART DELAY EXPIRY

  • 27 August 2024
  • 4 replies
  • 43 views

If a contact enters the automation after a Smart Delay has expired, it is clear that the message associated with that expired Smart Delay will not be sent. However, my question is: why doesn't the automation move on to the next Smart Delay that hasn't expired, instead of stopping at the expired one? Is there a solution for this?

 

@karamveersaini Manychat is sequential. If a specific step stops the automation, everything after it will also stop.

You’d need to trigger the 2nd message separately (you can do this with a date/time trigger for example, or adding a condition at the beginning to send the person to the correct message).

You can use the date and time base trigger for this.

Hello @Gustavo Boregio I am trying to setup this automation but it doesn’t proceed after the smart delay, can you please help how to make it work? 
 

 

@Muhammad Ali it’s not triggering the message because the person is not a subscriber yet.

They only become a subscriber after they interact with the bot (and clicking on a link is not an interaction).

So, your alternative here is:

  • make the first message a call to action to get them to click, and send them another message.
  • send the link on the 2nd message
  • add the delay and follow up after the 2nd message (once they’re already a subscriber).

 

Here’s the documentation: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

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