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"Next step" after Comment Reply

  • November 26, 2024
  • 1 reply
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janinehaerdter

Hi everyone! I’m trying to set up the following flow, reminding non-clicking users with a follow-up message:

 

 

However, if I use “Reply in DM”, I can’t add another “next step” after the reply, as shown in this screenshot.

If I set this first step after the trigger up as “Send message” I can’t save the flow since it wants me to set this step as “Reply in DM”.

 

Is there any trick I don’t see? Thanks for your help!

Best answer by rodrigo_silvano

Hey, ​@janinehaerdter 

 

  1. When you’re building a flow with “user comments on your post or reel” your first message has to be “reply in DM”. 
  2. If in your first message you put a button with a link, it won’t open the 24-hour rule and then the remaining flow won’t start.
  3. Unfortunately, you can’t follow up your first message when using “user comments on your post or reel” because the user has to click in the button (without a link) to activate the 24-hour rule.

 

You can see more information here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

 

I hope it helps 🙌🏼

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    rodrigo_silvano
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    Hey, ​@janinehaerdter 

     

    1. When you’re building a flow with “user comments on your post or reel” your first message has to be “reply in DM”. 
    2. If in your first message you put a button with a link, it won’t open the 24-hour rule and then the remaining flow won’t start.
    3. Unfortunately, you can’t follow up your first message when using “user comments on your post or reel” because the user has to click in the button (without a link) to activate the 24-hour rule.

     

    You can see more information here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

     

    I hope it helps 🙌🏼

    IG: @rodrigosilvano.pt | Automate with intelligence - Surprise with experience

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