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Hi, I’m creating an automation to send DM and replies to comments on Instagram. I applied the trigger for all posts or reels. However, it seems that the comments on some of the reels are not triggering the automation. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. How can I make it available for all posts and reels?

Here are the available posts on Manychat trigger:

 

Here are the actual posts:

 

Hello! Experiencing the same problem😢

I’m having the same issue!  The reel I need isn’t showing up to be selected and its on IG

The ones that are not on the list are collaboration posts. So in my case, those posts are from the influencer that my account collaborated with, they do the post and collaborate with my account. This doesn’t seem to trigger the automation, is there any way for me to do the automation and reply/DM the commenters using my account?

I have the same question as Tri. The issue I am having with the post is also on a collaboration . Is there a way I can trigger it manually. 

Same question here. I’m paying ads for some reels and when people comment on those “boosted” reels the automation is not working. How can I fix this?

Same question here. I’m paying ads for some reels and when people comment on those “boosted” reels the automation is not working. How can I fix this?

i need help with this too. Ive set the automation to “all posts” but its still not triggering on my boosted posts!

Here’s the documentation for IG Comments: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

Collab posts will only work if you’re the original poster.

 

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