My Instagram DM messages are only showing the first two lines of the message as well as the button. It was working before but just stopped out of the blue. Anybody know how to fix this issue?
Solved
Not showing full message
Best answer by Hannah_DFF
Heard back from Manychat after filing a ticket and they provided a solution that worked super well! Basically, you just add the URL to the message portion instead of creating a button. The result is a DM that includes the full message plus a thumbnail of the website you pasted in the message.
Here’s Manychat’s full response for additional context:
“Due to a Meta bug, some Instagram messages with buttons are displayed only partially to your contacts.
We have already reported this to Meta via Direct Support directly, and we expect it to be fixed as soon as possible.
We sincerely apologize for the inconvenience and appreciate your understanding.
In the meantime, please add the URL (instead of a Button) to your message”
I have the same issue. Any solutions?
Same here - only a a couple text lines and button links. Started a couple days ago for me. Looking on here for a solution but can’t find anything so far.
Same here!
Hey, I have the same issue. At this point, I believe there's something wrong with the app
I’m having the same problem, and I’ve tried refresh permissions a bunch of times, does nothing.
Anyone get any updates yet I sent a ticket in but nothing yet.
Lala from Dream Path wrote:
I’m having the same problem, and I’ve tried refresh permissions a bunch of times, does nothing.
I FOUND A SOLUTION GUYS!
- make your trigger
- then set up a comment reply and don’t include a button. Instead include a quick reply that leads them to the next step
- then create another comment reply [one line only because thats all thats showing right now] with the buttons you need.
1 person likes this
Heard back from Manychat after filing a ticket and they provided a solution that worked super well! Basically, you just add the URL to the message portion instead of creating a button. The result is a DM that includes the full message plus a thumbnail of the website you pasted in the message.
Here’s Manychat’s full response for additional context:
“Due to a Meta bug, some Instagram messages with buttons are displayed only partially to your contacts.
We have already reported this to Meta via Direct Support directly, and we expect it to be fixed as soon as possible.
We sincerely apologize for the inconvenience and appreciate your understanding.
In the meantime, please add the URL (instead of a Button) to your message”
Thanks so much - that worked
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