I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.
To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply.
Any idea how I can do it?
In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.
Many thanks,
Page 1 / 1
you can use ‘smart delay’
you can use ‘smart delay’
with smart delay, we have to choose certain time to pause.
Instead, I want it to wait for contact’s reply
how long are you wating?
remember that you only have 24h so if they don’t reply to you then, you’ll lose them unless they call you back again..
what I usually do is wait for an answer until a certain moment then I call them back saying ‘are you there?’ it’s a common thing that they do something else and forget they called you, so calling them back usually works for my clients..
about your question, maybe try ‘quick replies’ instead of buttons, there are more options there.. also, you could try adding a CONDITION on your next step.. something to check before sending the next message..
Good day people,
I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.
To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply.
Any idea how I can do it?
In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.
Many thanks,
You can try inserting an empty space and waiting for the user to respond.
The photo you sent, I need the pause between message 3 and 4.
So it won’t sent message 4 unless a contact reply first.
@Vusal the module for doing that in Manychat is the Data Collection module.
You use Rogerio’s setup with the ‘blank’ text on the Data Collection (and then add some extra logic to consider if they click the buttons).
Or, my preferred option, is this:
After they get the message, tag the user with something like ‘Waiting for Language Reply’
Add a condition to your default reply: if they write something and have the tag above, then you send them the content you have in “Send Message #7”
