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Payment Failed Despite Sufficient Funds and Updated Card Details

  • February 3, 2025
  • 1 reply
  • 95 views

Bijae

Hi, my card has no issues and has sufficient funds, but I keep getting the error shown in the image when trying to make a payment. I have also updated my card details, but it still doesn't work.  Could you provide guidance or assistance?

Best answer by Gustavo Boregio

Hey ​@Bijae I'd try talking to the bank to make sure the card is not being rejected for whatever reason, and try again.

Next I'd try with other cards if that's possible - sometimes there are cards that just won't go through!

If all fails, talk to support:

https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

At the bottom of that page you have instructions on how to open a ticket.

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • 2781 replies
  • Answer
  • February 3, 2025

Hey ​@Bijae I'd try talking to the bank to make sure the card is not being rejected for whatever reason, and try again.

Next I'd try with other cards if that's possible - sometimes there are cards that just won't go through!

If all fails, talk to support:

https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

At the bottom of that page you have instructions on how to open a ticket.