Anybody else keep getting DM’s from people that they aren’t seeing your message on their end even though you can see on your end??? I thought it was maybe because the person doesn’t follow me but I’m seeing it for people who follow me and people that don’t! What’s the deal?
Question
People not seeing message
Yes, I am having that issue too! I had a post with over 2300 requests to DM the link and received numerous messages that they didnt receive the link, but I can see it sent on my end. And there is NO way for me to manually reach out to everyone but I am estimating at least a quarter of the people didnt receive it. Trying to find a solution to this as well!
Hey there, SAME HERE! I even deleted the “click here” button and put the URL inside the answer, but it did not make the difference.
This is happening to me! Was there any fix you had?
+6Hey Amber! Could this be because the message appears in the Message Requests folder?
The issue is that the message doesn’t even exist in the recievers inbox. They’ve sent me a screenshot and they aren’t seeing the message at all, but in my outbox it’s showing as the message sent.
+6Yes that’s weird. I would contact Manychat support about this. Could be there is something wrong with your Manychat / Instagram connection.
I have had this same issue. I just tested the keyword from two separate accounts and neither one received the DM. But in my sending account it shows the message was sent. For one of the accounts (a personal account) I did get a notification that said “[@accountname] sent you a message. But a blank white message screen. On the other account (business account) the message never showed up, even in my requests folder. So weird and discouraging.
Still having this issue in 2025. If it continues I will need to cancel ManyChat!
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