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photos aren't sent to customers

  • November 30, 2024
  • 1 reply
  • 50 views

youssefashraf79

I’ve attached a photo for my broadcast and the users only received a text, also the same photo in the automation for comment tools haven’t been sent.

 

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • December 3, 2024

Hey, ​@youssefashraf79!

 

Check if the photo resolution is around 1080x1920 and less than 5mb in size… 

Saw similar problems and huge images where the problem… 

 

Hope this helps…
🙌