Issue and Request for Assistance
Issue:
When users enter an invalid response four times, the automation incorrectly moves to the next question.
Request:
I need help setting up the automation so that after the fifth or sixth invalid response, it tells the user to try again later or restart the survey, instead of moving forward.
Flow Summary
Objective:
Triggered by a Facebook ad, the automation asks customers to answer three questions to earn an exclusive discount.
Flow:
- Welcome Message:
- Introduces the survey and prompts users to start.
- Survey Questions:
- Question 1: Prompts with quick replies.
- No Response Handling:
- Reminders sent at 2-hour intervals, up to four reminders.
- Fourth reminder ends the session and reroutes to the beginning.
- Question 2 & 3: Follow the same structure.
- Question 1: Prompts with quick replies.
- Invalid Response Handling:
- Users have 3 attempts to enter a valid response (choosing from quick reply options, doesn't allow custom text input.
- On the 4th invalid attempt, it currently moves to the next question.
Desired Solution:
- After the fifth or sixth invalid response, show a message like “Sorry, please try again later” or “Please start from the beginning” and stop further progression.
Anyone know a solution to this? I can provide screen shots if necessary.