I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link.
Any advice is appreciated!!
Something is wrong with your logic.
Do you wanna share a screenshot?
yes!
yes!
USER INPUT is a PRO Feature
Thank you! I saw that but assumed since I’m on a trial I had access to use those features. I appreciate it!
@zenjan you're not on Trial, you're on the Free plan.
When you're on the Trial, it says Trial.
got it. thank you again.
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