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I have my WhatsApp number linked and verified, everything is in order, and the ManyChat application itself tells me that they cannot send the message and I should contact support, but I cannot find a direct chat and I don't know what to do. Would it be better to connect another number from scratch?

Hey, ​@JEISSON FELIPE QUINTERO CORREA!

 

First check if everything is ok at your Business Manager/ WhatsApp Manager: https://business.facebook.com/latest/whatsapp_manager/phone_numbers

 

There's a chance you'll have to verify your business or something else from Meta's side.

 

If there's nothing strange in the BM, try removing the WhatsApp connection from Manychat and adding it again (works sometimes).

 

And if all this still doesn't work… I'd suggest opening a ticket to the support team: How to get support from Manychat – Manychat Help

 

My WhatsApp account is fully verified. This has never happened to me before. The error is that the ManyChat application is not allowing me to send messages. I have already disconnected and connected a number, but nothing.

 

My WhatsApp account is fully verified. This has never happened to me before. The error is that the ManyChat application is not allowing me to send messages. I have already disconnected and connected a number, but nothing.

 

That's odd… 

 

Open a support ticket. Manychat's team will be able to investigate it and (probably) give a solution or the root cause of this issue.

 

Hope they help you ASAP! 🙌

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