hi, I would like my automation to stop at the 2nd step waiting for my signal.
I'll explain how it's set up.
Whatsapp
At the second step the customer must wait for my response where I confirm the booking or not. I would like two buttons visible just for me, one with yes written and one with no written. If yes, the customer will proceed with 3 steps, while if no, they will have a different type of message.
is it possible to do it?
Best answer by rodrigo_silvano
Hey,
In Manychat live chat you have this option:
You just need to choose which automation you want to send.
+4Hey,
For this, you have two options:
Option 1:
Make an HTTP request to retrieve information about your booking availability and return the response.
Based on the response, you can send the information you want.
Option 2 (easier):
You need to build several automations:
1. Create the flow up to the client’s reply and add an action (assign the conversation to me).
2. Build the flows you want to send after confirming the booking.
How it works:
When a client sends a message, the conversation is assigned to you.
Then, depending on what you want to send, you can choose to trigger another automation (if you’re using the ManyChat account to manage all conversations).
Hi,
the customer will receive the message wait and at that point the conversation will be opened by our team... how do I confirm or not and address it to the right where there is a flow of yes or towards the flow of the no present below?
How to start pro version
+4Hey,
In Manychat live chat you have this option:
You just need to choose which automation you want to send.
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