what channel? instagram, facebook, whatsapp?

My whatsapp broadcasts usually goes from 85-99% delivery..  these people opted in and they are aware I’m sending ‘promos’ so they accept it in good will.. I know of people that has become ‘spammers’ with broadcast and got blocked by some contacts, hence lower delivery rates

Hi @DavidZ  I think it’s a matter of users count.

When I apply filters in livechat a certain number of customers match these criteria, surprisingly when I use the same criteria in Broadcasts the number is always smaller.

I discovered that some customers appear in LiveChat even when they only send comments in Facebook, Instagram but these users don’t meet criteria in broadcast’s filters.

Jhony

@jcatdigitalalles  @Digitalmateus 

Thanks for help. It's for Messenger broadcast. The audience number who will receive the broadcast shows more than a thousand. And always Its delivered around 870