Hi everyone. Im trying to set up an automation where I can set up a next step that gives me the option that if the person does reply, that it goes to one message, but if they don’t reply, then it waits and send a different message
Solved
Problem with Next Steps in Automations
Best answer by cata_rendon
Hello,
To set up the automation you described in ManyChat, you can follow these steps:
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Tag the User: Initially, tag the user who responds to your message. This will help in identifying those who have engaged with your chatbot.
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Conditional Check: Use a conditional block to check if the user has replied. If the user has responded, the flow will continue to a specific message tailored for those who have engaged.
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Smart Delay: For users who do not reply immediately, implement a Smart Delay. This will pause the chat flow for a predetermined amount of time before moving to the next step.
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Second Conditional Check: After the delay, use another conditional block to verify if the user has replied during the waiting period.
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Send Appropriate Message: Depending on whether the user has the tag (indicating they have replied), send a tailored message. If they haven't replied, you can send a different message intended to re-engage them or provide further information.
This setup ensures that your chatbot effectively handles both immediate and delayed responses, enhancing the interaction experience.
Hello,
To set up the automation you described in ManyChat, you can follow these steps:
-
Tag the User: Initially, tag the user who responds to your message. This will help in identifying those who have engaged with your chatbot.
-
Conditional Check: Use a conditional block to check if the user has replied. If the user has responded, the flow will continue to a specific message tailored for those who have engaged.
-
Smart Delay: For users who do not reply immediately, implement a Smart Delay. This will pause the chat flow for a predetermined amount of time before moving to the next step.
-
Second Conditional Check: After the delay, use another conditional block to verify if the user has replied during the waiting period.
-
Send Appropriate Message: Depending on whether the user has the tag (indicating they have replied), send a tailored message. If they haven't replied, you can send a different message intended to re-engage them or provide further information.
This setup ensures that your chatbot effectively handles both immediate and delayed responses, enhancing the interaction experience.
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