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Problematic characters in user input

  • October 16, 2024
  • 2 replies
  • 39 views

shai-ai

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!

When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to Make

But there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!

Does anyone knows how to solve it? plz

Thank you all very much

Best answer by Gustavo Boregio

There’a fix for that @shai-ai !

Remove the “” from your variable, and check the “Encode to JSON” option. Like this:

 

Problem solved ;)

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2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2159 replies
  • Answer
  • October 16, 2024

There’a fix for that @shai-ai !

Remove the “” from your variable, and check the “Encode to JSON” option. Like this:

 

Problem solved ;)


shai-ai
  • Author
  • Up-and-Comer
  • 2 replies
  • October 18, 2024

Perfect thank you!!


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