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The website is unclear about the specifications of  “Contacts” which has us hesitant in subscribing.

We see the “Pricing List” but the website is unclear on what counts as a “contact” 

Is it the amount of messages? Is it the amount of users?

If it is the amount of users, why does manychat count them as an active contact if they have not used any of our automations?

Is the “Maximum of Number of Contacts” per month or does it rollover for the next month?

Exp: Is month 1 = “1500 contacts” then Month 2 = “500 contacts” OR will they rollover. Month 1 = “1500” then Month 2 = “500 contacts” totaling “2,000 contacts” for month 2?


If it rolls over, then why would it make sense to purchase the subscription?
If a person is added as a contact but never contacts again? Why should we pay that contact if it is not active for a month?

How will this affect me if I have 5 instagram accounts logged into my manychat account?


Can someone clarify this for me?

@jaeshun each Instagram account will require a separate Manychat account, which will have their own subscriber count.

Whenever a contact messages your bot they become a subscriber, and that counts towards your billing.

If contacts are of no value to your business after the interaction, the option you have to keep costs down is to delete subscribers from your account. You need to have a Pro account to be able to do that.


@Gustavo Boregio Thank you for the clarification. I am uncomfortable subscribing bc I want to pay for the users that use many chat, not how many subscribers or inactive subscribers. It does not make sense for my company to pay for that. I’d be so sick of having to constantly delete ManyChat "subscribers" so I don't get charged ridiculous fees. Just some food for thought.


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