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Random keyword question: Capitalization

  • February 15, 2024
  • 2 replies
  • 174 views

Da Fingaz

Hello Manychat folk!

I’m new to the Manychat platform and have a newbie question. 

For the “keyword” feature, how does Manychat treat capitalization? For example, if my keyword is “network” will it trigger the automation if people comment or reply with every possible instance of capitalization of the word (for example “Network” and “NETWORK”) or do I have to continue putting in every possible capitalization option as a keyword?

Thanks for your help!

2 replies

pablo
  • Channel Explorer
  • February 15, 2024

hello!!!
respond the same whether uppercase or lowercase 😃


Da Fingaz
  • Author
  • Chat Surfer
  • February 15, 2024

Perfect! Thanks, Pablo! :)