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Question

Re-Engage Customers With ManyChat

  • July 16, 2024
  • 1 reply
  • 51 views

Elior Russo

Hello

Say I want to create an automation with manychat, and when my user hasn’t responded in say 20 seconds I would like to ask him if he’s still there. If he’s not, we will wait 5 mins to ask him again, and if he still doesn’t answer we close the convo. But if he does answer we continue the flow. I tried to research how to implement such thing and couldn’t find anything. Does anybody have any idea?

1 reply

2pacsosa
  • Up-and-Comer
  • July 16, 2024

Hello Elior Russo

 

You can add smart delay in your automation with timer. The minimum is 10 seconds and the maximum is 24 hours I think.

The smart delay is independant of the text so you have to add another node to complete your diagram