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I would like to configure a message to automatically respond to my user after he sends a file via WhatsApp, something like "your file was received successfully", the problem is that by default, when waiting for a file to be sent, manychat forces the success condition as an action, and as far as I know... it is not possible to continue the flow after an action.

 

Ignore the action button in this case and simply use “Next Step” to send your “recieved” message. Actions ca be used but are not necessary.


Hey, ​@snoudesignstudio 

As ​@CBA already mentioned, you can add a message block linked to “next step”. It will be something like this:

 

Let me know if this helped 🙂


Hey ​@CBA ​@rodrigo_silvano thanks for sharing this! However this does not solve the problem. The Next Step send the "Success" message even if the users doesn't attach a file. The intention is wait for the attach, and than send the success message.


@snoudesignstudio When you have a data collection block, the “next step” only triggers when the user reply to the last question.
So, in your scenario, your next step only works when the user uploads the file.


@rodrigo_silvano I tested and worked it! Thank you for the support, I appreciate it!


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