Hey ManyChat community,
I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.
I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?
Thanks in advance for your help!
Hello
Yes, it’s definitely possible to create a chatbot that doesn’t rely on buttons, and there are a few ways to do that. It all depends on your goal—whether you need to collect information and save it to custom fields, or simply ask qualification questions. Based on that, you can decide on the best approach. Here are a few options:
1. You can use Manychat’s own AI. With it, you define the goal of that step, set up fields to collect information if needed, and the AI has a natural conversation with the lead while performing those actions.
2. You can also use the more traditional "Type 1 for this" and "Type 2 for that" method. This can be done by adding such a message inside a data collection field, setting the input type to numeric, and then adding condition blocks to check the number entered by the user and guide them to the appropriate flow.
In short, there are many ways to build this. If you run into any specific questions during development, feel free to reach out to the community—we’re here to help!
Let me know if this was helpful.
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