Skip to main content

 

When we get the Phone number value from the user, there is an option to Save Phone to System Field which creates a WhatsApp profile in the manychat in addition to the messenger profile. 

 

We already have two separate flows for the messenger bot(users signing up via Messenger) and WhatsApp bot (users signing up via WhatsApp). If we start using this feature and users use both the bots, will it come under once single contact or separate contact costing ? Also, how to send separate flows to the facebook and WhatsApp conversations if both come under the same contact name

 

If the person comes from Messenger and you subscribe them to Whatsapp, then only one subscriber will be created, with both channels enabled.

You will send either Whatsapp or Messenger messages depending on your flow and the message blocks that you have configured.

Thanks

If the person comes from Messenger and you subscribe them to Whatsapp, then only one subscriber will be created, with both channels enabled.

You will send either Whatsapp or Messenger messages depending on your flow and the message blocks that you have configured.

  • Regarding the Save Phone to System Field option in the User Input Phone option, we would like to know if there are any options/API calls available to enable this option at a later point in time in the flow after checking a few conditions for the entered mobile number instead of enabling the option exactly while receiving the mobile number

You could use the updateSubscriber endpoint on the API.

https://api.manychat.com/swagger#/

You could use the updateSubscriber endpoint on the API.

https://api.manychat.com/swagger#/

But then you would be creating a different contact. It is necessary being able to update the whatsapp id 😅

Reply


Community Terms & ConditionsCookie settings