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Good day,

We do fibre support and I need to contact clients to request different information, is there a way to contact them without send a template and then asking what you need ?

Kind regards

There isn't. You either contact them within the 24 hours or you need to use templates on Whatsapp.

You may be able to get away with a Utility template instead of a Marketing template given the type of message you'll be sending. These are less expensive.

Good day Gustavo, 

thank you, we are full on Utility and not markting at all

Need to keep clients happy.. 

 

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