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Sequnces not working

  • February 14, 2024
  • 5 replies
  • 125 views
asgerlaursen

Hello Fellow ManyChatters

I am trying to set up a sequence for my coaching clients.

After a session they subscribe to the next sequence in their 12 week program.

I want my bot to give them inspiration through out the day (2-3 messages a day) 

I have created an automation with a few added smart delays - so it is all in one automation pr. day.

The client subscribes to a Messenger List and to the sequence - and all looks good - I think.

But nothing happens - that is - no message is sent to the client at least.

I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.

Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through? 

 

Thank you dearly for your answers

 

Asger

Best answer by Joren Wouters

Exactly, set it to outside “24-hour window” and add the list.

Don’t use any of the other non-promo reasons, because these do not apply in your case. If you want to know more about that, I wrote a tutorial about it: https://chatimize.com/facebook-messenger-policy/

    5 replies

    Joren Wouters
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    • Joren Wouters
    • Chat Genius
    • February 14, 2024

    Hey! It can be that messages are sent outside the 24-hour window. Please set the messages to “Outside 24 hour window” and select the correct Messenger List. 

    Join my free Manychat Masterclass: Learn to Make Money with Manychat (https://chatimize.com/skool/)
    asgerlaursen
    asgerlaursen
    • asgerlaursen
    • Author
    • Up-and-Comer
    • February 14, 2024

    Hey Joren

    Thank you so much for your reply!

    That makes sense. So do I need to have all my sequence messages set to “outside 24 hour window” - and appoint the list? - or just have a non-promo like “Post purchase” for the reason?

    I am uncertain about the chain here:

    I create a link for my clients to “get them started”. The subscribe to get updates (the list) and the are added to a sequence.

    The messages in the sequence should be… outside the 24 hour window - AND appoint to the list - or just any of the non-promo reasons?

    When I appoint a list an action step is created - why is that? is that the one I need to use? I find the logic a bit fuzzy here.

    Thank you SO MUCH for your answers! 

    Joren Wouters
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    • Joren Wouters
    • Chat Genius
    • Answer
    • February 14, 2024

    Exactly, set it to outside “24-hour window” and add the list.

    Don’t use any of the other non-promo reasons, because these do not apply in your case. If you want to know more about that, I wrote a tutorial about it: https://chatimize.com/facebook-messenger-policy/

    Join my free Manychat Masterclass: Learn to Make Money with Manychat (https://chatimize.com/skool/)
    Sofia L
    • Sofia L
    • Up-and-Comer
    • January 4, 2025

    Where exactly do you set the “Outside 24hr Window”? I can’t see that anywhere. 

    Joren Wouters
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    • Joren Wouters
    • Chat Genius
    • January 6, 2025

    ​@Sofia L Click on the message block. Then, in the left, the message pop-up comes up. Then, at the top of the message.

    Join my free Manychat Masterclass: Learn to Make Money with Manychat (https://chatimize.com/skool/)
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