How do i set a note in a chat via a flow or via api?
Usecase. I’ve got live agents dealing with tickets for support.
You can’t search for a ticket id/number in the search that is a custom field but notes do show up.
I need to be able to dynamically set those notes to make the tickets searchable.
Best answer by Gustavo Boregio
You could suggest this idea/use case if you need it so the team has it logged.
Hello, did you find a solution?
+6
You could suggest this idea/use case if you need it so the team has it logged.
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