Setting Up ManyChat to Send WhatsApp Messages from Albato-Triggered Facebook Leads

Hello ​@Homesite ,

Although I’ve never used Albato myself, I reviewed the documentation and saw that it supports integration with Manychat, which makes things much easier.

Before setting up the full integration in Albato, it's important to prepare the environment in Manychat by creating:

a) A WhatsApp message template, which will be sent to new registered users. To do this, go to “Settings” > Click on the WhatsApp channel > Message Templates > Create your template.

b) A flow in Manychat. In this flow, add all the actions you want to execute when a user is created, such as: adding a TAG, opening the live chat, assigning the contact to an agent, and sending the previously created message template.
Important: copy the flow ID, which you can find in the URL. It looks something like this: content20250703060243_198372.

Once that’s done, the setup is ready. The integration should then:

1. Create the user in Manychat;

2. Send the flow to that user, along with the message template and any additional actions you want to include.

In Albato, the first step is to create a subscriber in Manychat.
After receiving the user's name and phone number, add a Manychat step in Albato and look for “Create subscriber”. Once the user is created, you should get their subscriber ID in the response. You’ll need this ID for the next step.

Next, search in Albato for the “Send flow to subscriber” option.
When it asks for the user ID, use the one retrieved from the previous step. It will also ask for the flow ID, which you copied from the URL as explained earlier.

That’s essentially how you can create this automation.
As I mentioned, I don’t have experience with Albato—I use Make more often—but I believe the logic is very similar.

I believe Albato uses a webhook to Many chat

Manychat does not support webhooks directly. Therefore, you will need to perform these actions by adding each step in Albato, either by using a specific pre-configured module (such as "Create subscriber", "Send flow to subscriber", or others), or by making an HTTP request to communicate directly with the Manychat API.
You can find all available endpoints for the Manychat API at the following link:
https://api.manychat.com/swagger
 

When I register Albato for ManyChat,  Albato give a webhook to use.

Is there anyone that can set this up for me?

Hey ​@Homesite I've never used Albato, but I've done flows like yours using Zapier and Make multiple times, so I'm pretty sure I could help you figure it out.

Feel free to send me a private message if you'd like to discuss and get into the details.

Hello, im still trying to get this to work. In Albato,  do I make 2 manychat,  one to subscribe user and then the second one to send the message from a flow?

How do I get subscriber id? Is it the facebook user id from the meta lead form info ?

​@Homesite the subscriber id will come as a reply when you create the subscriber in step 1

I tried to do the manychat subscription and it did not work.  I have a bunch of users in the manychat for messenger.  Will the users for WhatsApp be in the same areas?

Is it possible for ManyChat to send the WhatsApp template once there is a new subscriber with WhatsApp number?

Is it possible for ManyChat to send the WhatsApp template once there is a new subscriber with WhatsApp number?

Yes, as long as they're not US numbers. There's a restriction for US numbers, the conversation cannot be initiated by the business.

If the receiving number is not a US number, then yes, you'll be able to send them the WhatsApp template.

Using Albato to send the flow, will it let me to send to US numbers?

​@Homesite No, the limitation is by WhatsApp.

Here's the documentation: https://help.manychat.com/hc/en-us/articles/19328856186780-Temporary-pause-on-WhatsApp-Marketing-Templates-in-the-US