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Question

Similar Keywords Causing Problems

  • January 2, 2025
  • 1 reply
  • 27 views

succulentsandsunshine

I'm doing a series of tips on my Instagram account and set up automations for them.

 

However, tip1 is triggering for every comment. For example... If someone comments tip14 they get the message for tip1 instead. Adding in exclusions for all of these (over 100) would be a nightmare because 16 would trigger instead of 163 or 169. 

 

I'd there a way to make the comments an exact match instead of a partial match? 

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • January 2, 2025

@succulentsandsunshine you can’t change this setting unfortunately.

You could have the comments triggers connected to specific posts (instead of having all triggers connected to all posts). In this scenario, you could also just make the keyword ‘tip’ since the tip number would be connected to the specific post.