Smart delay

Thank you, I can find the smart delay. I just cannot seam to make it work.

Hi, @Dr.kassiedewittotd, sorry for the delay, I didn't saw your response here… 🙃

Your flow has some inconsistencies and will not work as expected...

For your case, it should be built like this:

1. Your Triggers
2. Action: Set Instagram Opt-In (good practice) + Some Tag to identify the contact wich triggered the automation (“Tips” in this example)
3. A first short message with a button or quick reply: Sending buttons with links right away don't engages the contact very much… It's always better to create a minimal conversation before.
4. More explanation + Buttons with your links
5. Action: sets a tag to whomever click on one of the links (Clicked, for example).
6. Smart Delay: how much time you what to wait before sending a “remember me” message (must be less than 24h because of the conversation window).
7. Condition: Verifies if the "Clicked” Tag isn't set to te user.
   - If the contact doesn't click any button, he hasn't the "Clicked” tag, and will get the next message
   - If the contact clicked any button, he has the tag, and nothing will be sent.
8. “Remembre me” message: a last message to remember the contact to perform any action before the 24h window closes.

What happens if I set a smart delay with a date that exceeds 24hs? Will it be sent? I read something about the 24hs policy but manychat let me configure it... should I turn off the automation just in case? 

Hi, @gonfernandezi! If the last interaction of your contact surpasses the 24h windows, the automation doesn't continue to the next step.

Manychat lets you set more than 24h because there's a beta feature called IG Broadcast (https://igbroadcasting.manychat.com/), wich is currently ON HOLD for new accounts. With that your contacts can subscribe to a list and receive messages after the 24h window.

Thanks for your help, it was like that :)