Trying to add a smart delay to an automation but cannot figure it out. Need help!
Hi,
You can easily double click on the canvas and select the Smart Delay block from the menu:
Than you can select the duration or specific date for that delay:
Just connect it to your steps and it should work fine.
IMPORTANT: be aware of Meta's 24h window for messaging. If you define a delay longer than 24h and the contact makes no interaction with your chat, nothing will be send.
Thank you, I can find the smart delay. I just cannot seam to make it work.
Hi,
Your flow has some inconsistencies and will not work as expected...
For your case, it should be built like this:
- Your Triggers
- Action: Set Instagram Opt-In (good practice) + Some Tag to identify the contact wich triggered the automation (“Tips” in this example)
- A first short message with a button or quick reply: Sending buttons with links right away don't engages the contact very much… It's always better to create a minimal conversation before.
- More explanation + Buttons with your links
- Action: sets a tag to whomever click on one of the links (Clicked, for example).
- Smart Delay: how much time you what to wait before sending a “remember me” message (must be less than 24h because of the conversation window).
- Condition: Verifies if the "Clicked” Tag isn't set to te user.
- If the contact doesn't click any button, he hasn't the "Clicked” tag, and will get the next message
- If the contact clicked any button, he has the tag, and nothing will be sent. - “Remembre me” message: a last message to remember the contact to perform any action before the 24h window closes.
What happens if I set a smart delay with a date that exceeds 24hs? Will it be sent? I read something about the 24hs policy but manychat let me configure it... should I turn off the automation just in case?
What happens if I set a smart delay with a date that exceeds 24hs? Will it be sent? I read something about the 24hs policy but manychat let me configure it... should I turn off the automation just in case?
Hi,
Manychat lets you set more than 24h because there's a beta feature called IG Broadcast (https://igbroadcasting.manychat.com/), wich is currently ON HOLD for new accounts. With that your contacts can subscribe to a list and receive messages after the 24h window.
Thanks for your help, it was like that :)
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.