Skip to main content

Hello,

Is there a feature that I’m not aware of, that let’s me set up direct and/or smart links in automations?

More specifically, when I add automations (for Instagram and Telegram so far) and include either internal or external links (such as adding instagram links in either instagram or telegram automations), I face 2 issues:

  1. the link first opens a popup to verify if I’m sure that I want to open the link (and even there, it shows a link related to Manychat)
  2. when I verify to open the link, it opens it in the browser instead of the app (even when the link is internal, such as an instagram link inside an instagram automation)

this doesn’t feel good and lowers the conversion. So, the questions will be:

  1. can I toggle any option to make those links open without the verification popup?
  2. can I show my custom link instead of Manychat’s version? (such as our custom subdomain be used as the url shortener)
  3. can those links be opened inside the app? (like let’s say i include an instagram profile page, inside an instagram automation, and when the user clicks on it, they go to that profile page in the instagram app instead of goint out to open a browser tab)

Thanks

Hi, @hamedazimi!

 

You can disable Manychat's shortener at Settings/ General

 

But there's no way (at this time) to set your own domain to use as URL Shortener and you will lose CTR data related to your automations.

 

WHAT I USE to fix this scenario is an external URL Shortener with Deep Linking support (such as https://switchy.io/). This will also get outside Instagram, but as soon as it loads, it will “jump back” to the app and open your post/content. 😉

 

PS: Switchy has a lifetime offer: https://appsumo.com/products/switchy


Reply