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Stop users from entering automation multiple times

  • May 16, 2024
  • 3 replies
  • 548 views

kilianfaeustle

I have an automation set up, so when a follower sends me a message with a keyword, it triggers an automation. After that, I start the conversation with the Follower. But sometimes the user sends that keyword in their messages again, and my automation gets triggered again. Since this happens, when I’m not active in the conversation, the 30 minutes pause function does not solve the problem.

 

Is there a way to stop followers from entering one automation multiple times?

Best answer by Gustavo Boregio

Hey @kilianfaeustle the way to do this is using tags + conditions.

Something like this:

 

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • May 16, 2024

Hey @kilianfaeustle the way to do this is using tags + conditions.

Something like this:

 


Emma Lewis
  • Up-and-Comer
  • September 22, 2024

I’m reading this one but i don’t get it yet.. I want that when a user enters he autmation this must be fully completed before entering again. Can someone tell me how to achieve this with this automation?

 

 


Aafia Umair
  • Message Musketeer
  • September 22, 2024

Apply tag at the first time, then user enter the keyword second time, check the condition at this point.if tag applied not send any message.