Skip to main content
Solved

Story replies not quite working

  • January 29, 2025
  • 2 replies
  • 53 views

aknicholson

I have a stories request automation based on a keyword, but most of the messages people reply with land in my message requests and the automation doesn’t work.  Is there a setting or something to make message requests still work?

 

Best answer by rodrigo_silvano

Hey, ​@aknicholson 

Unfortunately, Manychat can’t change that. 


You can read how Meta is managing DM’s here: https://www.facebook.com/help/instagram/1264898753662278

2 replies

rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • Answer
  • January 30, 2025

Hey, ​@aknicholson 

Unfortunately, Manychat can’t change that. 


You can read how Meta is managing DM’s here: https://www.facebook.com/help/instagram/1264898753662278


aknicholson
  • Author
  • Up-and-Comer
  • January 30, 2025

Thanks.  I didn’t think there was anything I could do, but it never hurts to ask.