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Story replies not quite working

  • January 29, 2025
  • 2 replies
  • 41 views
aknicholson

I have a stories request automation based on a keyword, but most of the messages people reply with land in my message requests and the automation doesn’t work.  Is there a setting or something to make message requests still work?

 

Best answer by rodrigo_silvano

Hey, ​@aknicholson 

Unfortunately, Manychat can’t change that. 


You can read how Meta is managing DM’s here: https://www.facebook.com/help/instagram/1264898753662278

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    rodrigo_silvano
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    • rodrigo_silvano
    • Manychat Community Moderator
    • 596 replies
    • Answer
    • January 30, 2025

    Hey, ​@aknicholson 

    Unfortunately, Manychat can’t change that. 


    You can read how Meta is managing DM’s here: https://www.facebook.com/help/instagram/1264898753662278

    IG: @rodrigosilvano.pt.
    aknicholson
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    • aknicholson
      aknicholson
    aknicholson
    • aknicholson
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    • Up-and-Comer
    • 1 reply
    • January 30, 2025

    Thanks.  I didn’t think there was anything I could do, but it never hurts to ask. 

    rodrigo_silvano
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    • rodrigo_silvano
      rodrigo_silvano

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