Hi everyone.,

I am currently experiencing a critical issue with my ManyChat automation that is causing significant confusion and embarrassment with a high-profile client in Dubai.

Here is the situation:

During an automation flow intended to promote an offer for a luxury hotel, I am unexpectedly seeing messages related to a completely different business, Adrenaline Fitness Club. This issue has led to an improper user experience, causing the wrong brand name to appear in key customer interactions.

This mix-up is quite serious as it is impacting my reputation with the client and could lead to a loss of trust and business. It appears that this problem may be due to a technical issue within ManyChat itself, as all settings were carefully reviewed and confirmed to be correct.

I would greatly appreciate your prompt assistance in identifying the cause of this issue and helping me resolve it as quickly as possible. This matter requires urgent attention to avoid further complications with the client.

Please let me know if you need any more details or access to my account to investigate the issue further.

Thank you for your support, and I look forward to a swift resolution.

Best regards,

Riyad